Shipping & refund policy
Here’s a clean, professional Shipping Policy tailored for your website:
Shipping Policy
This shipping policy is applicable for orders within India only.
Processing Time
All orders are processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed and dispatched on the next working day (typically Monday).
Shipping Time
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Standard Shipping: Delivery usually takes 3–7 business days (Monday to Friday) under normal conditions.
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Delivery timelines may vary slightly during peak seasons, holidays, or due to unforeseen circumstances.
Order Tracking
Once your order is shipped, you will receive an email containing:
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Your tracking number
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A link to track your shipment
If you do not receive tracking details, please contact us:
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📞 +91 74055 55135
Delivery Charges
We are happy to offer FREE shipping on all orders across India.
Failed Delivery
If a delivery attempt fails due to:
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Incorrect or incomplete shipping address
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Recipient unavailable
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Refusal to accept the order
The package will be returned to us. In such cases, shipping charges incurred will be deducted from your refund amount.
Our Delivery Partners
We work with reliable courier partners to ensure safe and timely delivery, including:
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Shiprocket
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DTDC
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Blue Dart
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XpressBees
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Shadowfax
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Ecom Express
Upon Delivery
We recommend that you:
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Inspect the package carefully at the time of delivery
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Ensure the package is undamaged and complete
If the package appears damaged or tampered:
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Refuse delivery or sign as “Damaged”
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Contact us immediately on the same day
Bank Holidays
Deliveries are not made on bank holidays.
Orders will be delivered on the next working day.
Business Information
AquaNex Exim
📞 Phone: +91 74055 55135
📧 Email: info@aquanexexim.com
Customer Support
For any questions or assistance:
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Support Hours: Monday to Saturday
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Timing: 9:00 AM to 6:00 PM
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