Aquanex Exim (“Company”, “we”, “our”, or “us”) follows transparent and fair practices regarding the shipment of goods and handling of refunds. This Shipping & Refund Policy outlines the terms applicable to all orders placed through enquiries, quotations, or business communications via https://info.aquanexexim.com/.
1. Shipping Policy
1.1 Order Processing
- All shipments are processed only after written order confirmation and receipt of agreed advance payment, if applicable.
- Shipping timelines are indicative and depend on product availability, supplier lead time, production schedules, and regulatory requirements.
1.2 Shipping Mode & Logistics
- Goods may be shipped via road, air, or sea freight depending on the nature of the product, destination, and agreed Incoterms.
- Packaging methods are selected to ensure safe transit; however, handling during transit is beyond the Company’s control.
1.3 Delivery Timelines
- Estimated delivery timelines are provided for reference only.
- Aquanex Exim shall not be held liable for delays caused by:Logistics partners or freight forwardersCustoms clearance or port congestionForce majeure events (natural disasters, strikes, regulatory changes, etc.)
1.4 Risk & Ownership
- Risk and ownership of goods transfer to the buyer as per the agreed Incoterms mentioned in the order confirmation or shipping documents.
- Customers are advised to opt for transit insurance where applicable.
1.5 Customs, Duties & Taxes
- All customs duties, import/export taxes, levies, and clearance charges are the responsibility of the buyer unless explicitly agreed otherwise in writing.
- Aquanex Exim is not responsible for delays or non-delivery arising from customs-related issues.
2. Refund Policy
2.1 General Policy
- Aquanex Exim operates primarily on a business-to-business (B2B) basis.
- All sales are considered final, and refunds are not applicable once the order is confirmed, unless expressly agreed in writing.
2.2 Eligibility for Refunds
Refunds may be considered only under the following circumstances:
- Cancellation accepted by Aquanex Exim in writing before dispatch
- Proven supply of incorrect products due to an error attributable solely to Aquanex Exim
- Non-shipment of goods after receipt of payment, excluding delays beyond the Company’s control
Any refund decision shall be at the sole discretion of Aquanex Exim.
2.3 Non-Refundable Cases
Refunds shall not be applicable in the following situations:
- Custom-made, made-to-order, or specially sourced products
- Delays caused by logistics partners, customs authorities, or force majeure events
- Change of mind or order cancellation after dispatch
- Product incompatibility or suitability issues for the buyer’s specific application
2.4 Refund Process
- Refund requests must be submitted in writing via email with relevant order and payment details.
- Approved refunds, if any, will be processed through the original mode of payment.
- Processing timelines may vary based on banking and international transaction procedures.
3. Returns & Replacements
- Returns are accepted only if expressly authorized in writing by Aquanex Exim.
- Goods must be unused, in original packaging, and in resalable condition.
- Return shipping costs, duties, and associated charges shall be borne by the buyer unless otherwise agreed.
- Replacement, if applicable, will be subject to stock availability and supplier confirmation.
4. Limitation of Liability
Aquanex Exim’s liability, if any, shall be limited to:
- Replacement of the product, or
- Refund of the product value (excluding shipping, duties, and taxes)
Under no circumstances shall Aquanex Exim be liable for indirect, incidental, or consequential losses, including loss of profit or business interruption.
5. Policy Updates
Aquanex Exim reserves the right to amend or update this Shipping & Refund Policy at any time without prior notice. Any changes shall be effective immediately upon posting on the website.
6. Contact Information
For any questions or clarification regarding this Shipping & Refund Policy, please contact:
Aquanex Exim
📧 Email: info@aquanexexim.com
